IT Support Manager
Présentation de l'équipe
This Business Unit is comprised of 4 divisions:
- Business IT Services (BITS): consisting of staff with technical and functional profiles, this team provides the link between merchants and all of the internal teams, in order to guarantee high-quality integrations and the excellence of the solutions provided.
- Business Support: centralises portfolio merchant requests and ensures that they are monitored and handled efficiently. This team guarantee that communication between merchants and the internal teams runs smoothly, provides pre-sales advice and resolves the day-to-day issues encountered by merchants.
- Technical copywriters: they provide the technical and functional documentation intended for merchants, from drafting to proofreading and translating.
- CRM Administration: responsible for managing and maintaining CRMs and training HiPayers to use them correctly.