Business operations

Odolphe

IT Support Manager

Présentation de l'équipe

This Business Unit is comprised of 4 divisions:

  • Business IT Services (BITS): consisting of staff with technical and functional profiles, this team provides the link between merchants and all of the internal teams, in order to guarantee high-quality integrations and the excellence of the solutions provided.
  • Business Support: centralises portfolio merchant requests and ensures that they are monitored and handled efficiently. This team guarantee  that communication between merchants and the internal teams runs smoothly, provides pre-sales advice and resolves the day-to-day issues encountered by merchants.
  • Technical copywriters: they provide the technical and functional documentation intended for merchants, from drafting to proofreading and translating.
  • CRM Administration: responsible for managing and maintaining CRMs and training HiPayers to use them correctly.

Odolphe's Interview

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